Refunds

Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

If you're eligible, we may be able to process your refund as BOWERI credit if you prefer. Once processed, it will show in your BOWERI account to use the next time you shop with us.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account.

Refunds in cryptocurrency

If you have used cryptocurrency to pay for your order, once your return has been accepted by our brand or partner boutique, your refund will be processed by TripleA in the original cryptocurrency at the current exchange rate. Our payment provider, TripleA will use the email address you provided at checkout and email you as soon as your refund has been processed.

To claim your refund, you'll need to email TripleA with the following information:

Full Name
National ID, Passport or Business Registration Number
Country of Residence
Crypto Address to receive your refund

Once you've provided the requested information, your refund will be processed by TripleA and they will send you a confirmation email. You'll need to claim your refund from TripleA within 30 days of being emailed.

When a refund is successfully claimed by you, the crypto should return to your wallet within the same business day, depending on how congested blockchain is. If you need any help, please contact TripleA's Customer Service team on support@triple-a.io

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our customer service at any time bowericustomerservice@gmail.com

We'll arrange a return and process a full refund for the faulty item.

Final sale, made-to-order and pre-owned items

Final sale items

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please contact our global Customer Service team.

Made-to-order items

Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you.

Pre-owned items

Pre-owned items sold at BOWERI are checked prior to sale to guarantee their quality and precision. These items should be treated with care and returned in the same condition they were received.

If any of your purchases arrive in a flawed or faulty condition, or without BOWERI and brand tags attached, contact our customer service team www.bowericustomerservice